RETURNS AND REFUNDS POLICY
Last updated December 7, 2024
At Craft a Tale, we are committed to ensuring your satisfaction with our personalized books. We proudly offer a 100% Satisfaction Guarantee and will work with you to resolve any concerns about your order. Below are the details of our policy:
Returns and Replacements
If there is an issue with your order, such as damage or a mistake on our part, we will gladly send a replacement book free of charge. You do not need to return a damaged or defective book. To resolve any issues, please notify us within 14 days of receiving your order and provide photo evidence of the defect or error.
In cases where the error was caused by user-provided content, such as a typo in the name or dedication, we will review the request on a case-by-case basis. Depending on the circumstances, we may offer a replacement or refund at our sole discretion.
Changes and Cancellations
- Within 3 Hours: You may cancel your order by contacting us through our website.
- Within 24 Hours: Edits or changes to your order can be made by contacting us through our website.
After 24 hours, your book will have entered the printing process, and no further changes can be made. However, we will consider any concerns and may send a replacement if the customer is not 100% satisfied with the final product.
Reclamations and Refunds
Customers are entitled to a reprint or refund under the following conditions:
- If the product is defective or damaged due to the printing or shipping process.
- If a mistake was made by Craft a Tale during the production of the book.
Refunds for User Errors: If the error is due to user input (e.g., a typo in the name or dedication), refunds or reprints will be granted only at our discretion.
Partial Refunds: Refunds are issued for the full order amount; however, shipping costs will not be refunded.
Refund Processing: Refunds are processed to the payment method used at checkout and typically take 10-14 business days to complete.
Additional Notes
We value your trust in Craft a Tale and strive to make every book perfect. If you’re ever dissatisfied, please reach out to us, we’ll do everything we can to make it right.
Thank you for choosing Craft a Tale for your personalized storybooks.
Contact Us:
For changes, cancellations, or any concerns, please use this form to submit your request.